Technology Driven Indian Railways

Railways Tele Call Center Rail Sampark may become profit centre :

In western countries, the trend of having call centers was popular and soon India is adopting the same policy. Few time back Indian railways incepted the call center services just to make things easier for people traveling through trains. People residing in different parts of India can call at 139 to check reservation status, timings of different trains, fares and any other enquiry related to railways. In the beginning, people could make calls only through landline phones but with consistent efforts, people were able to make calls through cell phones as well. In today’s time, individuals can book even hotels and taxis through call center service.

These call centers were established by IRCTC, which is an acronym for Indian Railways Catering and Tourism Corporation. The people employed in call centers, keep record of around 6000 passenger trains, and in turn help in dispersing the information amongst people correctly. Anyone can call them to know whether train is arriving at the scheduled time and when they depart from various railway stations that are 9000 in total. If you want to know about the reservation of tickets in detail, you can visit Railwaystimetable.co.in.

IRCTC India Railways offers quick answers to their customers calling them for help with Sybase ASE Servers. These servers are set up in five different areas of the country and can fetch details of different trains by making use of different charting applications. The software used in call centers has been designed to function bi-directionally so that both officials working in call center and railways can exchange information and provide updated information to individuals seeking help. In all, call centers are driven by three important components that are Sybase ASE, Sybase Replication Server, and Enterprise Contact Data Access. The software provider Sybase and Indian Railways worked round the clock to come up with the unique facilities offered by Railways. It has been recorded that they maintain a record of 1.2 million transactions in single day.

Above all Indian Railways are working hard to make their services of high quality and easy to use as well. Now IRCTC has come up with special tour packages for people traveling through trains. One can call at call center number to get an idea about places to visit in a particular state in India. They will help you in preparing your itinerary and plan your trip in the best possible way.

India Railway Call Center - Information about railway enquiry number 139, railway call center for customers, railway timetable india, for more information about train enquiry in india log on to Railwaystimetable.co.in